Refund Policy
Last updated: October 17, 2026
14-day money-back guarantee
If Chairfy is not right for you, request a refund within 14 days of your first payment and you will receive a full refund, no questions asked.
After 14 days
You can cancel at any time and you will not be charged again; the service remains active until the end of the paid period. Partial months are not refunded, except where required by law or if the service was unavailable because of a failure on our side.
How to request a refund
- Reply to your Paddle receipt email or visit paddle.net to manage your purchase; or
- contact us (details below) with your barbershop name and the email used at checkout, and we will request the refund for you.
Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns. Refunds are processed by Paddle to the original payment method, usually within 5–10 business days depending on your bank.
Contact
- Product: Chairfy, online booking software (SaaS) for barbershops
- Company: LINKET TECNOLOGIA E SERVICOS DE INFORMATICA LTDA, CNPJ 37.104.140/0001-10
- Address: Avenida Joao Herculano Primo, 782, Centro, Ipixuna - AM, 69890-000, Brazil
- Email: support@chairfy.app